Support
 

MikroTik product support service

Most of your questions are answered and explained in RouterOS documentation.

  1. If you have bought a RouterOS license or a RouterBOARD product, limited support service might be provided by e-mail for 30 days after the purchase by support@mikrotik.com. Contact your distributor for help and support, if device is not purchased from MikroTik directly.
  2. You can hire a certified consultant for full configuration support, network design and other diagnostics.
  3. Check our community forum.

Support request instructions

When contacting us at support@mikrotik.com for faster help:

  1. Check documentation and configuration examples at our wiki page. Maybe answer is already there.
  2. Make sure that your issue is present with the latest version of MikroTik RouterOS. The latest version is available at the download section.
  3. Give us a brief problem description that includes information about your network setup.
  4. Provide us with support output file (suppout.rif), that is created when problem appears, instruction how to make it.
  5. Make sure to include previous conversation in the body of the e-mail when replying, do not delete the ticket number from the message subject.
  6. Technical support does not include training on TCP/IP.
  7. E-mail reply might take up to 3 business days.

If you are in need of immediate assistance, now you can hire a certified consultation specialist. See the list of specialists near you!