MikroTik product support service

Most of your questions are answered and explained in RouterOS documentation.

  1. If you have bought a RouterOS license or a hardware product, limited support service might be provided through our support system or through e-mail Contact your distributor for help and support, if the device is not directly purchased from MikroTik.
  2. You can hire a certified consultant for full configuration support, network design and other diagnostics.
  3. Check our community forum.

Support request instructions

Before contacting us:

  1. If you have purchased your device from a distributor, please contact them first.
  2. Check documentation and configuration examples. Maybe answer is already there.
  3. Make sure that your issue is present with the latest version of MikroTik RouterOS. The latest version is available at the download section.
  4. Give us a brief problem description that includes information about your network setup.
  5. Provide us with support output file (suppout.rif), that is created when problem appears, instruction how to make it.
  6. Technical support does not include training on TCP/IP.
  7. E-mail reply might take up to 3 business days.

If you are in need of immediate assistance, now you can hire a certified consultation specialist. See the list of specialists near you!