MikroTik Return Merchandise Authorization

Please use the RMA system at you distributor account for devices purchased from MikroTik directly. You can log in here.

Contact your distributor company regarding warranty and repair issues.

For any RMA questions contact

MikroTik RMA warranty rules

MikroTik warrants all RouterBOARD series equipment for the term of twelve (12) months from the shipping date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.

Before return failed units to MikroTik, register its to MikroTik RMA system. Info about it you can find in “Help” section.

MikroTik does not offer repairs for products that are not covered by warranty. Exceptions can be made for: CCR1009-7G-1C-1S+, CCR1009-7G-1C-1S+PC, CCR1009-7G-1C-PC, CCR1009-8G-1S, CCR1009-8G-1S-1S+, CCR1009-8G-1S-1S+PC, CCR1009-8G-1S-PC, CCR1016-12G, CCR1016-12Gr2, CCR1016-12S-1S+, CCR1036-12G-4S, CCR1036-12G-4S-EM, CCR1036-8G-2S+, CCR1036-8G-2S+EM, CCR1072-1G-8S+, CRS317-1G-16S+RM, RB1100AH, RB1100AHx2, RB1100Dx4, RB1100x4, RB800, RBLHGG-60adkitr3 as a paid service (fees apply).

Out-of-warranty devices and devices not covered by warranty sent to MikroTik will be returned to the sender at sender's cost. If the customer has not organized return of such rejected devices within 12 months from the day of arrival, MikroTik has the right to discard them.

'Send to MikroTik' tab shows devices that are not eligible for compensation and must be returned to Mikrotik for regular RMA repairs within 120 days. Each device will be visible in 'Send to MikroTik' section for max 120 days. If the device will not be returned to MikroTik within 60 days from entering this section you will receive a reminder via e-mail. If the device will not be returned to MikroTik within 120 days it will enter the 'Rejected' tab and you will lose the possibility to report it once again.

MikroTik may offer to its Clients a compensation system for certain RouterBOARD models by substituting failed units with new ones, up to 2% of the amount of products purchased by the Client during the last twelve (12) months which is also the warranty period, according to warranty terms. Sold amount will be counted starting from date listed in section “Items for compensation”.

All compensated units must be stored for 12 months, as MikroTik may request them back for inspection. If MikroTik will request units for inspection, but they will not be sent within one month after request, further compensation can be denied. After the 12 month period of compansated unit storage, it must be disposed of. If the compensated unit repeatedly comes into market, further compensation submissions can be denied.

Please make sure that you have correctly identified the problem and that the unit is indeed not working, because customer has to pay shipping charges and up to 50$ for testing of each unit, if there were no problems found.

IMPORTANT NOTICE! Before returning a RouterBOARD router, please ensure that:

1. The board has a valid license (you can use serial terminal to check that).
2. The problem is not related to software problems (reinstall the software with Netinstall without saving the configuration to the newest RouterOS version).

Products being returned must be shipped at your expense. If the repair is done under warranty, MikroTik will return the product to the customer at no charge. The RMA shipment number must be on the outside of the return package, and if you use MikroTik invoice - it must be included in the shipment otherwise if you use your own invoice - you need to include printed RMA shipment unit list in the shipment, or the package will be rejected and returned to customer. Contents of the package must match the information on the printed RMA shipment unit list, or the package will be returned as is. The customer will pay for the return shipping of products that are not covered by warranty.

Products to be returned should be properly packed to avoid damage during delivery. Such transport damages may cause false analysis results and/or lead to invalidation of warranty.

Please send the shipment to the RMA facility address (will be issued upon approval of your RMA form).

In case the RMA Department sends you an Original Invoice for approval, it should be approved within one month, otherwise the RMA shipment will be sent with the standard RMA Department created Invoice and added to your next regular order.

Useful information

Routers returned for repair must be either unlocked from all passwords, or the full-access password must be provided.

If you have a broken RouterBOARD then please do not send back working power supply components (Power adapter, POE Power injector, POE Power supply or Power plug). This will save transportation costs for you.

Please inform us of any changes to your company information. E-mail: rma@mikrotik.com.

Address: Brivibas gatve 214i,
RMA Department,
Phone: +371 67317700

ItemCompensation program start
18POW 2005-03-23
24HPOW 2008-05-13
48POW 2004-09-06
48V2A96W 2018-04-18
5v0.7APOW 2018-04-23
5VUSB 2010-04-12
ACMMCX 2011-06-06
ACMMCXRPSMA 2014-02-14
ACOMNIRPSMA 2014-02-14
ACRPSMA 2014-01-09
ACSMAUFL 2018-04-23
ACSWI 2011-06-08
ACSWIM 2011-06-10
ACUFL 2011-06-28
C433 2011-06-03
C450/850 base 2011-06-06
C493 (base) 2011-06-03
C61DLC10D 2018-06-08
C800ALN (base) 2011-06-07
CAOTS 2011-06-08
CAOTU 2011-06-02
CRS105-5S-FB 2017-08-25
CRS106-1C-5S 2016-12-20
CRS109-8G-1S-2HnD-IN 2014-08-13
CRS112-8G-4S-IN 2015-04-01
CRS112-8P-4S-IN 2017-10-18
CRS125-24G-1S-2HnD-IN 2013-10-28
CRS125-24G-1S-IN 2013-10-28
CRS125-24G-1S-RM 2013-10-25
CRS210-8G-2S+IN 2014-10-22
CRS212-1G-10S-1S+IN 2014-12-15
CRS226-24G-2S+IN 2014-03-19
CRS226-24G-2S+RM 2014-06-16
CRS305-1G-4S+IN 2018-07-12
CRS326-24G-2S+RM 2017-05-08
CSS326-24G-2S+RM 2017-01-06
CWDM-CHASSIS-2=C2 2018-06-08
DAMA1575AT41A 2018-04-18
EU Power plug 2008-05-13
K-50 2018-04-18
MTA Radome Kit(4 kit in box) 2014-09-29
MTA Radome Kit 2014-09-25
MTAD-5G-30D3 2014-05-21
MTAD-5G-30D3-4DISH 2015-05-04
MTAD-5G-30D3-4PA 2015-05-04
MTAD-5G-30D3-4STD 2015-08-03
MTAD-5G-30D3-PA 2014-05-21
MTAO-LTE-5D-SQ 2018-04-18
MTAS-5G-15D120 2015-10-12
MTAS-5G-19D120 2015-10-26
mUPS 2017-07-19
OEMMMCX 2013-02-08
PW_24V60W 2018-04-23
PW_24V96W 2018-04-23
PW48V-12V150W 2017-07-19
QM 2015-06-22
QME 2015-11-27
QMPro 2015-11-27
R11e-2HnD 2013-11-01
R11e-2HPnD 2013-11-01
R11e-5HacD 2014-08-15
R11e-5HacT 2015-11-16
R11e-5HnD 2013-10-07
R11e-LTE 2018-04-18
R11e-LTE-US 2018-04-18
R2SHPn 2012-11-20
R52 2008-12-23
R52-350 2007-05-15
R52Hn 2010-01-20
R52HnD 2016-03-02
R52n-M 2010-06-18
R5SHPn 2011-12-23
RB11 2003-10-17
RB1100AHx2 2011-12-06
RB11E 2008-02-18
RB14e 2013-10-07
RB14eU 2013-12-13
RB2011-H 2012-03-15
RB2011iL-IN 2013-08-01
RB2011iL-RM 2013-06-04
RB2011iLS-IN 2013-08-05
RB2011L 2012-03-01
RB2011L-IN 2012-05-01
RB2011L-RM 2012-08-14
RB2011LS 2012-05-01
RB2011LS-IN 2012-05-18
RB2011UAS-2HnD 2012-08-14
RB2011UAS-2HnD-IN 2012-08-27
RB2011UAS-IN 2012-06-28
RB2011UAS-RM 2012-09-11
RB2011UiAS-2HnD 2015-09-14
RB2011UiAS-2HnD-IN 2013-10-22
RB2011UiAS-IN 2013-08-23
RB2011UiAS-RM 2013-08-01
RB250GS 2010-06-01
RB260GS 2013-03-04
RB260GSP 2014-02-03
RB3011UiAS-RM 2015-11-16
RB411 2010-11-01
RB411AH 2010-11-01
RB411AR 2010-11-01
RB411GL 2012-01-01
RB411L 2011-12-01
RB411U 2010-11-01
RB411UAHL 2012-01-01
RB411UAHR 2010-03-29
RB433 2010-11-01
RB433AH 2008-11-06
RB433GL 2011-01-06
RB433L 2012-01-01
RB433UAHL 2012-01-23
RB433UL 2013-05-01
RB435G 2011-06-03
RB44Ge 2012-08-14
RB450 2010-11-01
RB450G 2010-11-01
RB450Gx4 2018-04-25
RB493 2008-08-08
RB493AH 2010-09-06
RB493G 2011-06-03
RB502 2010-11-01
RB604 2010-11-01
RB711-2Hn 2011-07-01
RB711-2HnD 2012-02-07
RB711-411 (base) 2012-04-12
RB711-5Hn 2011-07-01
RB711-5Hn-MMCX 2010-07-20
RB711-5Hn-u.FL 2010-07-20
RB711-5HnD 2011-10-01
RB711A-5Hn-MMCX 2010-07-20
RB711G-5HnD 2011-09-01
RB711GA-5HnD 2011-09-01
RB711UA-2HnD 2011-08-01
RB711UA-5HnD 2011-09-27
RB750 2010-11-01
RB750G 2009-04-20
RB750GL 2011-05-01
RB750Gr2 2015-06-30
RB750P-PB 2015-02-02
RB750P-PBr2 2015-06-11
RB750r2 2015-04-16
RB750UP 2011-11-01
RB750UPr2 2015-09-21
RB751G-2HnD 2012-01-01
RB751U-2HnD 2011-09-01
RB760iGS 2018-04-25
RB800 2011-06-01
RB816 2012-02-08
RB850Gx2 2014-02-28
RB911-2Hn 2014-01-01
RB911-5HacD 2016-01-26
RB911-5Hn 2014-02-03
RB911-5HnD 2014-01-31
RB911G-2HPnD 2013-06-04
RB911G-5HPacD 2014-07-01
RB911G-5HPacD-NB 2014-08-11
RB911G-5HPacD-QRT 2015-06-11
RB911G-5HPnD 2013-03-19
RB911G-5HPnD-QRT 2014-04-17
RB912R-2nD-LTm 2018-04-18
RB912R-2nD-LTm&R11e-LTE 2018-04-18
RB912R-2nD-LTm&R11e-LTE-US 2018-04-18
RB912UAG-2HPnD 2013-06-04
RB912UAG-2HPnD-OUT 2013-12-12
RB912UAG-5HPnD 2013-03-19
RB912UAG-5HPnD-OUT 2013-05-01
RB921GS-5HPacD-15S 2015-12-09
RB921GS-5HPacD-19S 2015-12-09
RB921UAGS-5SHPacD-NM 2014-08-11
RB921UAGS-5SHPacT-NM 2014-08-15
RB922UAGS-5HPacD 2014-07-01
RB922UAGS-5HPacD-NM 2014-08-13
RB922UAGS-5HPacT-NM 2014-08-13
RB931-2nD 2017-04-12
RB941-2nD 2014-12-01
RB941-2nD-TC 2015-08-24
RB951-2n 2012-06-01
RB951G-2HnD 2013-01-16
RB951Ui-2HnD 2013-06-28
RB951Ui-2nD 2015-01-01
RB952Ui-5ac2nD 2015-10-13
RB952Ui-5ac2nD-TC 2015-08-24
RB953GS-5HnT-RP 2014-12-01
RB960PGS 2016-06-20
RB960PGS-PB 2017-04-11
RB962UiGS-5HacT2HnT 2016-01-26
RBcAP2n 2014-05-29
RBcAP2nD 2016-01-26
RBcAPGi-5acD2nD 2017-10-18
RBcAPL-2nD 2017-01-05
RBD52G-5HacD2HnD-TC 2018-01-17
RBDisc-5nD 2016-12-20
RBDiscG-5acD 2018-02-01
RBDynaDishG-5HacD 2015-08-01
RBDynaDishG-6HnD 2017-06-22
RBFTC11 2014-09-01
RBGPOE 2011-06-03
RBGPOE-CON-HP 2012-02-06
RBGroove A-5Hn 2011-05-16
RBGroove2Hn 2012-04-01
RBGroove52HPn 2013-04-04
RBGroove5Hn 2011-05-16
RBGrooveA-2Hn 2012-04-01
RBGrooveA-52HPn 2013-04-01
RBGrooveG-52HPacn 2016-05-11
RBGrooveGA-52HPacn 2016-05-11
RBLDF-2nD 2018-04-25
RBLDF-5nD 2016-12-20
RBLDFG-5acD 2017-10-18
RBLHG-2nD (compensated with RBLHG-2nD-Core)2017-10-12
RBLHG-2nD-XL (compensated with RBLHG-2nD-XL-Core)2017-10-18
RBLHG-5HPnD (compensated with RBLHG-5HPnD-Core)2017-06-21
RBLHG-5HPnD-XL (compensated with RBLHG-5HPnD-XL-Core)2017-06-21
RBLHG-5HPnD-XL4pack 2018-04-27
RBLHG-5nD (compensated with RBLHG-5nD-Core)2016-01-25
RBLHG-60ad 2018-07-12
RBLHG G-60ad kit 2018-04-27
RBLHG5kit (compensated with RBLHG-5nD-Core)2016-09-01
RBLHGG-5acD (compensated with RBLHGG-5acD-Core)2017-10-18
RBLHGG-5acD-XL 2018-04-23
RBLHGG-5acD-XL-Core (compensated with RBLHGG-5acD-XL-Core)2017-12-14
RBLHGG-60ad 2018-07-12
RBM11G 2017-07-19
RBM33G 2017-07-19
RBmAP2n 2014-06-02
RBmAPL-2nD 2015-12-08
RBMetal2SHPn 2012-10-18
RBMetal5SHPn 2012-05-11
RBMetal9HPn 2014-06-16
RBMetal9SHPn 2014-05-29
RBMetalG-52SHPacn 2016-03-02
RBOmniTikG-5HacD 2016-12-20
RBOmniTikPG-5HacD 2016-12-20
RBOmniTikU-5HnD 2011-07-01
RBOmniTikUPA-5HnD 2012-01-18
RBPOE 2011-06-06
RBQRTG-2SHPnD 2013-06-17
RBSEXTANT5HnD 2011-11-08
RBSEXTANTG-5HPnD 2013-04-16
RBSEXTANTG5HnD 2012-05-22
RBSXT2nDr2 2013-01-04
RBSXT5HacD2n 2015-11-16
RBSXT5HnD 2011-01-10
RBSXT5HPnD 2012-03-01
RBSXT5HPnDr2 2014-12-01
RBSXT5nDr2 2013-01-15
RBSXTG-2HnD 2012-11-28
RBSXTG-5HnD 2012-03-01
RBSXTG-5HPacD 2014-07-09
RBSXTG-5HPacD-HG 2015-04-27
RBSXTG-5HPacD-SA 2014-07-09
RBSXTG-5HPnD-HGr2 2013-09-13
RBSXTG-5HPnD-SAr2 2013-05-01
RBSXTG-6HPnD 2016-03-02
RBSXTLTE3-7 2015-08-17
RBSXTR&R11e-LTE 2018-04-23
RBSXTsq-60ad 2018-07-12
RBSXTsq2nD 2018-04-25
RBSXTsq5HPnD 2017-10-12
RBSXTsq5nD 2017-06-21
RBSXTsqG-5acD 2017-10-20
RBwAP2nD 2015-08-24
RBwAP2nD-BE 2015-08-01
RBwAPG-5HacT2HnD 2016-04-04
RBwAPG-5HacT2HnD-BE 2016-04-04
RBwAPG-60ad 2017-10-18
RBwAPG-60ad-A 2018-01-17
RBwAPG-60ad kit 2017-08-25
RBwAPR-2nD 2017-06-22
RBwAPR-2nD&R11e-LTE 2017-06-21
RBwAPR-2nD&R11e-LTE-US 2017-06-22
RBwsAP-5Hac2nD 2017-10-18
S-31DLC20D 2013-02-01
S-35LC20D 2013-02-01
S-53LC20D 2013-02-01
S-85DLC05D 2013-02-01
S-C47DLC40D 2018-06-08
S-C49DLC40D 2018-06-08
S-C51DLC40D 2018-06-08
S-C53DLC40D 2018-06-08
S-C55DLC40D 2018-06-08
S-C57DLC40D 2018-06-08
S-C59DLC40D 2018-06-08
S-C61DLC40D 2018-06-08
S-RJ01 2014-06-01
S+23LC10D 2015-02-02
S+31DLC10D 2013-09-01
S+32LC10D 2015-02-02
S+85DLC03D 2013-09-01
S+C47DLC10D 2018-06-08
S+C49DLC10D 2018-06-08
S+C51DLC10D 2018-06-08
S+C53DLC10D 2018-06-08
S+C55DLC10D 2018-06-08
S+C57DLC10D 2018-06-08
S+C59DLC10D 2018-06-08
S+DA0001 2014-02-01
S+DA0003 2014-02-01
S+RJ10 2017-08-25
SFPONU 2015-07-27
Sleeve30 2015-11-27
SMA-C-J5/SMA-C-J5-LMR195-1M 2018-04-18
Woobm-USB 2017-08-25

MikroTik RMA system

  1. Log into your mikrotik.com account and go to the “RMA” section.
  2. Register your item under “Register”.
  3. Wait for confirmation from the MikroTik RMA center. If the RMA center will require additional information, it will be shown under “Pending”- “Waiting for corrections”. If the item is waiting for confirmation, it will be shown under “Pending”- “Submitted”. If the RMA center denied your item, it will be shown under “Pending”- “Rejected”.
  4. When the RMA center confirms your items, the compensation will be calculated.
    • If the items can be compensated, they will be moved to the “Pending”- “Compensated items” section. In this menu, select the items again to submit for compensation.
    • If the items can’t be compensated, they will be moved to the “Pending”- “Non-compensated items” section. In this menu, select the items again to submit for return to the RMA center.
  5. After you have sent the items to the RMA center, they are grouped by shipments in the “Sent” section. Please provide each shipment with an AWB number, date and print the invoice. The items will be shown here until they are received by the MikroTik RMA center.
  6. Current status of itemsin RMA center can be found in “Processing”.
  7. When the items are compensated or repaired and are sent back to you, they can be found in “Finished”.
  8. Information about RMA items can be found in “Search” section. It is also possible to search by the RMA shipment number.
  9. You will receive email notifications about changes in the submitted items.

Detailed instructions

Adding items

The RMA system allows you to submit items for warranty repair if they have been directly purchased from MikroTik and if they are still under warranty terms, except for specific devices which can be repaired after warranty for a set fee.

  • Log into your mikrotik.com account and go to the “RMA” section.
  • Register your item under “Register”.
Items with serial numbers

For items with serial numbers use the section “Register”- “With serial number”. Enter or scan serial numbers in the specified form. If item conforms with MikroTik RMA requirements, it will be added to the list. The following types of items will not be added:

  • not directly purchased from MikroTik
  • already added or already are being processed
  • previously rejected by MikroTik

After you have added all the items, you must indicate the problem and problem description for each of the items. The problem description cannot be shorter than 10 symbols. The most common problems can be selected from the list. Some of them already have predefined problem descriptions. After you have added problem titles and descriptions to all items, you can submit the list by pressing “Send”.

Items without serial numbers

For items without serial numbers use the section “Register”- “Without serial number”. In this section you will be able to select from the items that you have purchased and that are still under warranty. Choose problematic product. Select an invoice, write in amount, select problem and write in problem description.

Paid repair services

For some items MikroTik can offer paid repair services. This means that for a specific repair fee, MikroTik RMA center will repair the items even after the warranty period. When you register such items, you will be required to confirm them a second time.

Bulk import

For larger groups of items, it is possible to upload a CSV file with item serial number, problem and problem description seperated with comma or semicolon. See example.

Item status

After you have added all the items and submitted them for processing, you must wait for confirmation from the MikroTik RMA center. If the item is waiting for confirmation, it will be shown under “Pending”.

Usually the items are confirmed within a few business days. Before they are confirmed, items are listed in the section - “Submitted”. MikroTik RMA center has rights to ask for more detailed problem description, in this case the items will be moved to “Pending” “Waiting for corrections”. A note will be shown about what type of additional information is requested.

If the item or it’s description is unacceptable, the MikroTik RMA center has rights to reject it. Such items will be listed under “Pending”- “Rejected”.

If the requested information is not provided for the items in the “Pending” section for more than 20 days, the items will be automatically removed. If the items are still under warranty, they can be registered again.


The compensation program allows you to receive replacements for some of the most popular products, without having to return them to MikroTik immediately. More about compensation programm you can found in “RMA rules” section.

After the MikroTik RMA center confirms your RMA items, the system will check if they can be compensated. If so, they be moved to the “Pending”- “Compensated items” section. In this menu, select the items again to submit for compensation.

Items under “Compensated items” need to be confirmed once more, so that the Mikrotik RMA center knows the address where to ship the replacement items. Select the items and choose the shipping address, then click “Proceed for compensation”. The selected items will be moved to “Processing”- “Compensations” section.

It is only possible to use the “Proceed for compensation” option once in a determined time interval. The remaining time until next compensation date is visible under the submission button. It is also possible to remove submitted items using the delete button next to each item.

Shipping for repairs

Items that cannot be submitted for compensation will be shown under “Pending”- “Noncompensated items”. The items in this section must be shipped to the MikroTik RMA center, where they will be repaired and returned back to you. Select all of the items, which will be sent together in one shipment and choose the return address. When done, click “Create a shipment”, the selected items will be moved to the section “Sent”.

After the items have been shipped to the MikroTik RMA center, they will be grouped by shipments in the “Sent” section. Please provide the AWB number and date. It is also possible to print a prepared invoice for each shipment in this menu. The items will remain in this section until they are received in the MikroTik RMA center.

While the items are being compensated or repaired, they are shown in the section “Processing”. In this sectiona are two lists- “Compensations” and “Repairs”.

After the process is complete, they are moved to the “Finished” section. Here you can see the serial numbers and shipment information.

To find a specific device by serial number or shipment number, use the section “Search”. You will receive email notifications about changes in the submitted items.