MikroTik RouterOS Support Output File

Document revision 10-May-2002
This document applies to MikroTik RouterOS v2.5.3 and higher

The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.

Topics covered in this manual:

Installation
Hardware resource usage
Support File Description
Example of Making Support Output File

Installation

The Support file feature is included in the 'system' package. No installation is needed for this feature

Hardware Resource Usage

There is no significant resource usage.

Support File Description

Support file feature can be found under "system" submenu. The file is stored in the 'file' folder under "[MikroTik] file>". You can download this file through ftp to send it to the MikroTik Support.

Example of Making Support Output File

To make a Support Output File use the following command:

[MikroTik] system> sup-output
creating supout.rif file, might take a while
..............
Accomplished!
[MikroTik] system>

To see the files stored on the router use the following command:

[MikroTik] file> print
  # NAME             TYPE         SIZE       CREATION-TIME
  0 supout.rif       support-info 18418      may/09/2002 22:46:44
[MikroTik] file>

Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode. Send the supout.rif file to MikroTik Support support@mikrotik.com with detailed description of the problem.