Support Output File

Document revision:	2.1.0 (Wed Mar 03 16:11:16 GMT 2004)
Applies to:	V2.8

General Information

Summary

The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.

Specifications

Packages required: system
License required: Level1
Submenu level: /system
Hardware usage: Not significant

Generating Support Output File

Command name: /system sup-output

Example

To make a Support Output File:

[admin@MikroTik] > system sup-output
creating supout.rif file, might take a while
...................
Done!
[admin@MikroTik] >

To see the files stored on the router:

[admin@MikroTik] > file print
 # NAME                            TYPE         SIZE       CREATION-TIME
 0 supout.rif                      unknown      108787     dec/24/2003 10:12:38
[admin@MikroTik] >

Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode. Send the supout.rif file to MikroTik Support support@mikrotik.com with detailed description of the problem.

Important!

Support output contains: Configuration export, Installed packages, Resource usage information, Firewall and queue statistics, Log files

It does NOT contain: Passwords for accessing the router